Japanese FAQ Official Purchase History

Indication about the Benesse Art Site Naoshima Web Tickets

The “Benesse Art Site Naoshima Web Tickets" service (hereinafter referred to as "Naoshima Web Tickets") hereby presents a clear indication of the following:

Name of service provider: PIA Corporation

Operating supervisory manager: Ken Shoji

Address: 150-0011 Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo, Japan

Name of service (Naoshima Web Tickets) provider: Fukutake Foundation

Operating supervisory manager: Kenjiro Kaneshiro

Address: 761-3110 3449-1 Naoshima-cho, Kagawa-gun, Kagawa

Inquiries

If you have inquiries, please direct them to the following email address. When making inquiries, please fill out the "Name", "Telephone number", "Ticket number" and “Order number" fields.

Inquiries about ticket sales

Opening hours

Naoshima Web Tickets shall operate 24 hours a day, excluding provisions for interruptions of service due to system maintenance (which include data update operations performed before dawn). The start of the ticket sales period shall be displayed on the ticket reservation page.

Sales period

Please see the ticket purchase page for details.

Price

Please see the ticket purchase page for prices. All prices listed include tax.

Purchase limit

The quantity and purchase methods for each sale are limited. Please see the ticket purchase page for details.

Payment and deadline

Method of payment: Credit card

We will charge accounts at the time of ticket purchase. Billing dates may vary depending on your credit card company.

Delivery

Will call

You may pick up your tickets at the will call window on the day of your visit.
We will verify your identification when you pick up your tickets.

Refunds

Only in the event of temporary closure due to unforeseen circumstances (force majeure) or other unavoidable reasons shall refunds on tickets sold be made, and even then only within prescribed periods. Refunds shall be limited to the amount of the ticket cost, the system usage fee,. There will be no refunds issued for payment fees, service fees, transportation, accommodation, communication costs, or any other charges of a similar nature. Information on refunds and details of the procedures therefore shall be notified on this website.